Cancellation Policy 
Educational Classes & Programs

The Arboretum's Cancelation Policy was developed to accommodate for changes in our customers' plans and in consideration of class planning and instructor engagement. 

Questions?

Arboretum Education Office Hours
          Mon - Fri, 9 a.m. - 4 p.m.
          Sat - Sun, noon - 4 p.m.
Email Arboretum Education at
          ArbEdu@umn.edu
Call Arboretum Education at
          612-301-1210

Cancellation policies are subject to change. Last updated 1/21/2021

Most *In Person* Arboretum Classes & Programs Canceled or Postponed

Updates & Information: Arboretum Educational Programming
Please check the COVID-19 Arb Classes Updates Webpage for the latest updates on classes cancellations and communications.

Questions?
Contact us by email at ArbEdu@umn.edu or phone at 612-301-1210 and leave a message. We will reply as soon as we can. Thank you for your patience and understanding. Changes to your registrations cannot be done online.


Adult Education

Youth Education

Groups

School Programs

Master Gardener Core Course


ADULT EDUCATION CANCELLATION POLICIES
ARBORETUM CANCELLATION
Should the Arboretum need to cancel the program for any reason, a full refund will be given.

TRANSFER TO A DIFFERENT STUDENT
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at ArbEdu@umn.edu

REFUNDS
You may cancel a class and receive a partial refund if we are contacted 2 weeks prior to the first class. Please call or email the Education Department to cancel your class and we will process your refund less a $5.00 cancellation fee.
Cancellations made within 2 weeks of the class cannot be refunded or exchanged (however they can be transfered to another person to attend in your place). In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.  

EXCHANGES
You may exchange for a different class or classes of equal or greater value 2 weeks prior to the first class. All exchanges can be done by calling the Education Department at 612-301-1210 or email at ArbEdu@umn.edu


YOUTH EDUCATION CANCELLATION POLICIES
 For the following Youth Programs:
  1. Day Camps (excluding Friday Favorites) 
  2. Weekly Children's Garden (not available summer 2021)

ARBORETUM CANCELLATION
Should the Arboretum need to cancel the program for any reason, a full refund will be given.

TRANSFERS
You may transfer your registration an alternate person if you cannot attend. Transfers can be requested with the Education Department at 612-301-1210 or email at ArbEdu@umn.edu

REFUNDS
Refunds less a $25 cancellation fee will be given for those cancelling 30 days or more before the start of camp. No refunds nor exchanges will be given to those who withdraw less than 30 days prior to start date.

EXCHANGES
Exchanges to a program of equal value are permitted 30 days or more before the start of camp. No refunds nor exchanges will be given to those who withdraw less than 30 days prior to start date

For the following Youth Programs:

  1. Friday Favorites Mini-Camps
  2. PeaPods for Preschoolers
  3. Intergenerational TogetherTime
  4. Special Access Experiences at the Bee Center

ARBORETUM CANCELLATION
Should the Arboretum need to cancel the program for any reason, a full refund will be given.

TRANSFERS
You may transfer your registration an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at ArbEdu@umn.edu

REFUNDS

Refunds less a $5 processing fee will be given for those cancelling two weeks or more prior to class date. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date.

EXCHANGES
Exchanges are permitted 2 weeks or more before the start of the program with no penalty. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date


GROUPS CANCELLATION POLICIES
ADULT GROUPS
For the following programs:

ARBORETUM CANCELLATION
Should the Arboretum need to cancel the program for any reason, a full refund will be given.

CANCELLATION POLICY
No refunds if cancellation is less than two weeks in advance.
Cancellations prior to two weeks of the tour will be refunded all money paid less $50 handling fee.

PAYMENT
Payment is due 30 days prior to event date. Final adjustments in numbers may be made one week prior to event date. Make all checks payable to: Minnesota Landscape Arboretum, Attn: Education

YOUTH GROUPS
For the following programs:

Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety. You will not be charged a cancellation fee under these circumstances. No refunds if you cancel less than 30 days in advance. Final adjustment count for # of students and all field trip fees are due at least 30 days in advance.

ARBORETUM CANCELLATION
Should the Arboretum need to cancel the program for any reason, a full refund will be given.


SCHOOL PROGRAM CANCELLATION POLICIES

Amended policies during COVID-19 pandemic, applicable to all 2020-2021 bookings until further notice
last updated 5/5/2020

  1. During ongoing COVID-19 health concerns for 2020, we will be requiring cancellations, final student count and payment at least two weeks in advance (regular deadline is 30 days in advance).
  2. Cancellations received with at least two weeks' notice will be provided a refund for the amount you paid minus a $7.50 processing fee. 
  3. If the Arboretum needs to cancel a scheduled program, we will work with you to try to reschedule. If we are unable to reschedule, a full refund will be provided.
For the following programs:

Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety or the safety of Arboretum staff. You will not be charged a cancellation fee under these circumstances. No refunds if you cancel less than 30 days in advance. Final adjustment count for # of students and all field trip fees are due at least 30 days in advance.

For the following programs:

TRANSFERS
You may transfer your registration an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at ArbEdu@umn.edu

REFUNDS

Refunds less a $5 processing fee will be given for those cancelling two weeks or more prior to class date. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date.

EXCHANGES
Exchanges are permitted 2 weeks or more before the start of the program with no penalty. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date


 

MASTER GARDENER CORE COURSE
 $200 Refunds will be given for those cancelling two weeks or more prior to course start date. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date.

Questions?
Arboretum Education Office
Mon - Fri, 9 a.m. - 4:30 p.m.*
arbedu@umn.edu
612-301-1210*
*We are temporarily working from home during Covid-19, we may return phone messages from a home phone 

Cancellations & Exchanges

Cancellation policy

Some in-person programs: postponed or canceled
Find details at COVID-19 Arb Classes Updates

Waitlist
The best chance of being enrolled in a sold out class is to add your name to the waitlist. Click the orange "waitlist" button next to the class and complete the form. There is no obligation to register if a spot opens. If the waitlist shows enough demand, additional sessions may be added.

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Share your feedback
Use this feedback form to share anonymous feedback about educational programming with the Arboretum Education Team.

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