Employment Opportunities

The Minnesota Landscape Arboretum, 2019 Best Botanical Garden (USA Today readers) and a top visitor attraction, is more than 1,200 acres of gardens and tree collections, prairie and woods and miles of trails. The Arboretum's beautiful gardens and plant collections, nature-inspired exhibits, innovative learning, and events make it a valued community resource and top attraction. 

As a non-profit organization, the Minnesota Landscape Arboretum is committed to sharing institutional information with the public, including visitors, members and other constituents who support the Arboretum's mission. A beautiful in-town getaway, an escape to reflect, re-energize or plan for the future. A connection with the wonders of nature.

Part of the College of Food, Agricultural and Natural Resource Sciences (CFANS) at the University of Minnesota, the Arboretum is located approximately 30 miles west of the Twin Cities Campus along Hwy 5, just west of the City of Chanhassen. 

Make the Arboretum your place.

Our benefits include:

  • Health & Dental insurance
  • A defined benefit plan through MN State Retirement System as well as Optional Retirement Plan (ORP) and a section 457 Deferred Compensation Plan
  • Substantial time off including  sick time, 11 paid holidays at start and vacation accrual
  • Free Arboretum membership
  • Free and discounted tickets to programming, as available
  • Discounts on dining and in our Arboretum Shops
  • Employee Assistance Program
  • Working just steps from the beautiful gardens and displays.
  • Free or discounted admission to other cultural institutions across the United States

The Arboretum is committed to attracting and engaging employees, members, donors, volunteers and visitors with varying identities and backgrounds. As an institution committed to demonstrating excellence through diversity, we are committed to hiring a diverse faculty and staff, and actively encourage candidates from historically underrepresented groups to apply. 

The Arboretum offers the following job openings. To apply, please follow the instructions that appear at the end of each individual listing. For further information about open positions, please contact our Human Resources office at 612-301-7722.

To apply for general part time temporary and casual opportunities (TACE) please complete a online application (mobile friendly)or download and complete an application form (PDF) and email to: Jean Keiser at keis0001@umn.edu unless otherwise noted in job overview.

CURRENT OPENINGS (click on links to page down to listing)


Membership Sales Assistant - Temporary/Casual

Responsibilities

80% Onsite membership desk sales & service for new, renewing, gift and donor level memberships, including dog add-on memberships and dog commons, employee gift sales, care center, garden clubs and groups.

  • Acquire and share knowledge of Arboretum's history, mission, buildings and grounds layout, as well as daily and seasonal events and exhibits with guests/members.
  • Greet all visitors and assist with way-finding, events and exhibits with an emphasis on serving members and creating a memorable experience for visitors, members and future members.
  • Accurately convert new members with gate receipts, offer appropriate eligible discounts and know daily onsite group events/meetings that receive 10% discount and promote new and renewing sales accordingly. Explaining and educating on how memberships work, what to expect in the mail and when the member arrives at the gate, process for signing up for classes, events, etc. 
  • Receive and document member requests and changes i.e. contact info, household member change, as info relates to database and membership cards.

15% When visitor traffic permits, respond to phone calls from member office line and return messages on member voicemail for member sales, renewals, concerns, etc., as well as internal emails/phone calls. Forward calls coming into membership to other staff and departments and follow-up when necessary to insure high level member service.

5% Other administrative

  • Attend meetings, trainings, and also onsite or campus learning opportunities when approved by supervisor.
  • Read all updates, arb2all emails and member magazine and current exhibit materials
  • Required Qualifications

Required Qualifications"

  • High School diploma/GED with one year general office/clerical experience. Training/education may substitute for some of the experience.
  • Experience working in customer service setting
  • Ability to work a flexible schedule including weekdays, weekends, and evenings
  • Ability and willingness to learn customer relationship management software

Preferred Qualifications

  • Experience working with Altru CRM software
  • Knowledge of the Minnesota Landscape Arboretum
To apply please complete an online application (mobile friendly)or download and complete an application form (PDF) and email to: Jean Keiser at keis0001@umn.edu


This position is responsible for assisting the Guest Services team by providing top quality customer service and ticketing services admission. 

JOB DESCRIPTION:
75% - Ticketing
Assist customers with purchase decisions via phone conversation or email
Process phone, email and in person orders using Altru Blackbaud system
Collect complete and accurate information from customers purchasing tickets
Resolve customer conflicts with ticketing 
Maintain a positive attitude and a genuine interest in helping others
Assist with incoming and outgoing customer calls
25% - Guest Services Support
Greet guest at Information Desk in the Oswald Visitor Center
Provide information to visitors about the Minnesota Landscape Arboretum campus including Learning Center, The Farm and Research Center
Use base radio to locate staff and relay messages
Collect money for admission fees, tram tickets if necessary
Use Altru system for POS transactions 
Promote & sell memberships to non-member visitors
Act as dispatch in emergency situations such as severe weather and medical emergencies by calling 911 notify correct staff, get accident forms completed, communicate to gatehouse for emergency vehicles, and monitor radio for situation changes.
Use various sources to keep up-to-date on the latest news of the Arboretum including the newsletter, the website, & email.  
Check personal University email to ensure you are up to date on recent information and changes

REQUIRED QUALIFICATIONS:
High School diploma/GED with one year general office/clerical experience.  Training/education may substitute for some of the experience.
Experience working in customer service setting
Ability to work a flexible schedule mainly to include Saturday and Sunday and evenings
Ability and willingness to learn customer relationship management software

PREFERRED QUALIFICATIONS
Experience working with Altru CRM software
Knowledge of the Minnesota Landscape Arboretum
To apply please complete an online application (mobile friendly)or download and complete an application form (PDF) and email to: Jean Keiser at keis0001@umn.edu



Collections Assistant - Part Time (50%)

Essential Functions

1. PROVIDE REFERENCE AND INFORMATION SERVICES (40%)
Provide reference and information assistance to Library users and Arboretum staff at the Andersen Horticultural Library reference desk, utilizing the knowledge of selected library and Minnesota Landscape Arboretum procedures, tools, and facilities. Answer in-person, telephone, and e-mail queries, referring more specialized queries to reference librarian, Arboretum staff, or other expert.

2. COLLECTIONS MANAGEMENT (40%)
Manage AHL’s serials collection: check in periodicals; process serials for binding; work with Technical Services-Serials to resolve issues, get uncataloged serials cataloged, and accurately record holdings; maintain the collection, including proper shelving. Check new serials for book reviews (suggest books and/or periodicals to add to collection) and for articles that fit current awareness profiles. Assist with AHL’s book collections: search library catalog to establish ownership of specific books; update catalog records to reflect change of location, withdrawal, gift status, etc.

3. ARCHIVES ORGANIZATION (15%)
Organize and manage select archival and current records of AHL and the Arboretum (correspondence, photos, slides). Work with librarian to propose relevant digitization projects.

Non-­-Essential Functions

1. MANAGE THE PHYSICAL SPACE (2.5%)
Keep the Library attractive, clean, and well-organized.  Ensure prompt and accurate shelving of books and journals. Liaise with Arboretum facilities staff as needed.

2. VOLUNTEER COORDINATION/SUPERVISION (2.5%)
Organize and assign tasks for some AHL volunteers. Act as a liaison; communicate, teach, coordinate, and supervise the volunteers’ work. Assist in handling book donation drop-offs for the annual Friends of AHL book sale.

For more information, qualifications, and to apply click on the link below and seach for position number 343411

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).


Outreach Assistant - Part Time (50%)

1. PROVIDE REFERENCE AND INFORMATION SERVICES (50%)
Provide reference and information assistance to Library users and Arboretum staff at the Andersen Horticultural Library reference desk, utilizing the knowledge of selected library and Minnesota Landscape Arboretum procedures, tools, and facilities. Answer in-person, telephone, and e-mail queries, referring more specialized queries to reference librarian, Arboretum staff, or other expert.

2. OUTREACH & PROGRAMMING (45%)
Work with the University of Minnesota Landscape Arboretum Marketing team and University Libraries’ Communications team to promote AHL, its resources, services, and programming in a variety of ways, including social media (blog, Pinterest, Instagram, etc). Add “Featured from the Collection” and similar pieces to the website and to the Friends Newsletter (select item, basic research, write, select visuals). Create new programming. Develop collaborative relationships and projects with AHL and Arboretum staff, Friends groups, local libraries, garden groups, book groups, etc. to promote AHL. Maintain


Non-­-Essential Functions

1. MANAGE THE PHYSICAL SPACE (2.5%)
Keep the Library attractive, clean, and well-organized.  Ensure prompt and accurate shelving of books. Liaise with Arboretum facilities staff as needed.

2. VOLUNTEER COORDINATION/SUPERVISION (2.5%)
Organize and assign tasks for some AHL volunteers. Act as a liaison; communicate, teach, coordinate, and supervise the volunteers’ work. Assist in handling book donation drop-offs for the annual Friends of AHL book sale.

For more information, qualifications, and to apply click on the link below and seach for position number 343412

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).


Gift & Garden Store and Apple House Cashiers - Temporary

Overview - Provide sales and customer service assistance to guests in the Gift and Garden Store and/or the Apple House

Responsibilities:

  •  Cashiering
  •  Customer Service
  • Light Housekeeping
  •  Inventory Control
  •  Daily Sales Reconciliation
  •  Opening and closing cash register and Store

Qualifications:

  •  Prefer experience in cashiering, customer service or sales
  • Ability to interact with guests and co-workers in a professional, courteous and helpful manner
  • Ability to maintain a flexible work schedule including evenings and weekends
  • Ability to stand for extended periods
  • Ability to lift 20 lbs
  • Ability to follow established safety protocol

Hours:

Variable including evenings and weekends

To apply please complete an online application (mobile friendly)or download and complete an application form (PDF) and email to: Jean Keiser at keis0001@umn.edu


About the Minnesota Landscape Arboretum

 

As a premier public garden and cultural destination, and international horticultural research center, the Arboretum is a community resource that contributes to the horticultural, economic, and intellectual lives of Minnesotans and people all over the world.  Named as one of the "10 great places to smell the flowers" by USA Today, the Arboretum boasts over 25,000 members, 1,800 volunteers and more than 464,000 visitors annually. The Arboretum features 1,215 acres, 32 display and specialty gardens, 48 general plant collections and more than 5,000 plant species and varieties.

Founded more than 60 years ago, in 1958, the Arboretum is a part of the College of Food, Agricultural and Natural Resource Sciences at the University of Minnesota.

Located in Chanhassen, Minnesota, a western suburb of the Minneapolis/St Paul metropolitan area, the Arboretum is approximately 9 miles west of Interstate 494.The mission of the University of Minnesota Landscape Arboretum is to be a resource for horticultural and environmental information, research, and public education. To inspire and delight visitors with quality plants in well designed and maintained displays, collections, model landscapes, and conservation areas.