Cancellations, Refunds, Transfers & Exchanges

for Arboretum Education Classes & Programs

The Arboretum's Cancelation Policy was developed to accommodate for changes in our customers' plans and in consideration of class planning and instructor engagement. 

Education Programs: Cancel/Refund/Exchange/Transfer Policy

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Adult Classes & Programs

 


Cancel for a refund with minimum 2 weeks advance notice.
You may cancel a class and receive a partial refund if we are contacted at least 2 weeks prior to the class {or first class if part of a series}. Please call or email the Education Department to cancel your class and we will process your refund less a $5 per person cancellation fee.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected]. There is no fee to transfer the registration at any time.


Exchange to a different program with minimum 2 weeks advance notice
You may exchange the value you paid for a different class or classes of equal or greater value 2 weeks prior to the first class. All exchanges can be done by calling the Education Department at 612-301-1210 or email at [email protected].


No refunds with less than 2 weeks advance notice
Cancellations made within 2 weeks of the class cannot be refunded or exchanged to a different class (however they can be transferred to another person to attend in your place).


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth Summer Day Camps

 


Cancel for refund with minimum 30 days advance notice.
Refunds less a $25 (half-day camps) or $50 (full-day camps) cancellation fee will be given for those canceling 30 days or more before the start of camp.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected]. There is no fee to transfer the registration.


Exchanges to a different camp with minimum 30 days advance notice
Exchanges to an available program of equal value are permitted 30 days or more before the start of camp. No refunds or exchanges will be given to those who withdraw less than 30 days prior to the start date. 


No refunds with less than 30 days advance notice
No refunds or exchanges will be given to those who withdraw less than 30 days prior to start date. Last-minute withdrawal from a program due to illness or injury will be handled on a case by case basis, contact the Education Office for options.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

 


Cancel for refund with minimum 2 weeks advance notice.
Refunds less a $5 cancellation fee will be given for those cancelling two weeks or more prior to class date.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected]. There is no fee to transfer the registration.


No refunds with less than 2 weeks advance notice 
No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date. Last-minute withdrawal from a program due to illness or injury will be handled on a case by case basis, contact the Education Office for options.


Exchanges with minimum 2 weeks advance notice
Exchanges to an available program of equal value are permitted 2 weeks or more before the start of the program with no penalty. No refunds or exchanges will be given to those who withdraw less than 2 weeks prior to start date. Last-minute withdrawal from a program due to illness or injury will be handled on a case by case basis, contact the Education Office for options.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth, Family & Homeschool Programs (not camps)


 


Cancel for a refund with minimum 2 weeks advance notice
Refunds less a $5 per person processing fee will be given for those cancelling two weeks or more prior to class date.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected]. There is no fee to transfer the registration.


No refunds with less than 2 weeks advance notice
No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date. 


Exchanges
Exchanges are permitted 2 weeks or more before the start of the program with no penalty. No refunds or exchanges will be given to those who withdraw less than 2 weeks prior to start date.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth Groups

 


Cancel for a refund with minimum 30 days advance notice
Refunds will be given for those cancelling 30 days or more prior to program date.


No refunds with less than 30 days advance notice
No refunds if you cancel less than 30 days in advance.


Rain or shine
Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety. You will not be charged a cancellation fee under these circumstances.


Final group number
Final adjustment count for number of students and all field trip fees are due at least 30 days in advance. 


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

School Programs

 


Cancel for a refund with minimum 30 days advance notice
Refunds will be given for those cancelling 30 days or more prior to program date.


No refunds with less than 30 days advance notice
No refunds if you cancel less than 30 days in advance.


Rain or shine
Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety. You will not be charged a cancellation fee under these circumstances.


Final group number
Final adjustment count for number of students and all field trip fees are due at least 30 days in advance.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

ProHort & Master Gardener Core Course


$200 Refunds will be given for those cancelling two weeks or more prior to course start date. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date. 


 

Helpful information - Education

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Cancellations & Exchanges for educational programs

Cancellation policy

Review the cancellation policies prior to purchasing a class.

Waitlist

Waitlist form

The best chance of being enrolled in a sold out class is to add your name to the waitlist. Click the "waitlist" button or link next to the class and complete the form. There is no obligation to register if a spot opens. If the waitlist shows enough demand, additional sessions may be added.

Member purchasing policy

Can Members register accompanying Non-member participants for Educational programs at the discounted member rate?

Yes. Arboretum Education policy is that Members may purchase a class or camp on behalf of an accompanying Non-member at the discounted Member price as long as they are registering and paying for at least one spot for themselves. Members must Sign in, enter the total number of Member-price tickets for all participants they are purchasing for, and then complete each participant’s name and prompted information at the checkout screen. The transaction must be completed at the same time as the Member's registration(s). This policy applies only to Arboretum Education programs and classes, and is not applicable to other Arboretum purchases like Events or Admission Tickets.

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About Arboretum Education

Education Staff bios

Meet the team behind the programs that inspire scientific curiosity and a love of nature.

Education department statistics

View the annual Fiscal Year statistics of the Education Department.